Order Online Today!
Secure Online Payments!
Fast & Affordable Nationwide Delivery!
Returns Policy
Go through our Returns Policy for more info on how we process Returns and Refunds.
1. Returns
Pro Vehicle Safes (Pty) Ltd (Pro Vehicle Safes)’ returns policy is only valid for 7 days. If the 7 days expires since your purchase, unfortunately, Pro Vehicle Safes won’t be able to offer you a refund or exchange.
Before goods can be returned, Pro Vehicle Safes will need to be notified in advance via email at info@prosafes.co.za. To be eligible for a return, the item must be unused and in the same condition as it was when you received it. It must also be in the original packaging and include all the additional manuals.
Transport on goods returned or under warranty is for your own account. A 15% handling fee will be charged on all returned goods.
To complete your return, we would require proof of purchase.
Please do not send the item back without making prior arrangements with Pro Vehicle Safes.
2. Refunds
Once your return is received and inspected, Pro Vehicle Safes will send you an email to notify you that your returned item has been received. Pro Vehicle Safes will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original payment method, within a few days.
3. Late or Missing Refunds
If you were approved and haven’t received your refund within 5 working days, please contact your bank to confirm when the refund would reflect in your account. Refunds tend to take some time before it is fully processed.
If your bank does not locate the refund, please email Pro Vehicle Safes at info@prosafes.co.za
4. Sale Items
Sale items can not be refunded.
5. Exchanges
Pro Vehicle Safes only replaces items if they are defective or damaged. If you need to exchange it for the same item, send Pro Vehicle Safes an email at info@prosafes.co.za for prior approval. If approval is granted, you will be notified where the item needs to be returned to.
6. Shipping
You will be responsible for paying the shipping costs for returning items, Shipping costs are non-refundable. Should you prefer that Pro Vehicle Safes collects the item, return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged item to reach you may vary.
If you are shipping an item over R2000, you should consider using a trackable and reputable shipping service or purchasing shipping insurance. Pro Vehicle Safes can’t guarantee that the returned item will be received.
6. Contact Details
In order to contact Pro Vehicle Safes for purposes relating to this returns policy, please contact us using these contact details:
The Compliance Officer
- Niel De Villiers
- 33 Joubert Street,
- CBD,
- Middelburg,
- 1050
Telephone: +27 072 347 3187
E-mail: info@prosafes.co.za
Policy Updated: 26/05/2022